Support Agreements

To ensure that your Topcon 3D machine control equipment is always performing at its best, the Partnering Services team at Position Partners is here to support you. Our highly trained specialist technicians are committed to providing the highest quality of service and support, with Tokara Link support centres dedicated to ensuring requests are quickly actioned to maximise your machine uptime. 

  Basic
Support 
Plus
Support 
Telematics hosting + Internet Data Usage
 

Tokara Link phone + email support 


Web Portal access
 
No charge hire during warranty repair* 
 
Capped hire charge during standard repairs
 
2 weeks 1 week
Annual support summary report
 
Quarterly support summary report
 
 
Priority response
 
 
Annual machine inspection#
 
 
Remote software + firmware updates 
 
   •
Program radio frequencies & configure radios to site
 
   •
Setup RTK network login (excludes network subscription)
 
 
Upload of Topcon design files from consultant/surveyor
 
 
Upload of Topcon design files from site manager
 
 
3D design conversion to correct format
 
 
Localisation conversions to correct format
 
 
Upload of machine calibration file
 
 
Remote basic operator instruction (untrained operators)
 
 

* Standard hire charges apply after repaired equipment is returned

# Includes first hour of travel. Excludes airfare and accommodation

Topcon Manufacturer Warranty

Warranty terms: 

  • All serial numbered items are covered by a 12-month 'back to base' warranty*
  • Cables are covered by a 90-day 'back to base' warranty
  • Hydraulic components (if any) are covered by a 90-day manufacturer's warranty
  • Position Partners installations are covered by a 90-day warranty
  • Field support labour and travel is chargeable at standard rates. Please contact us on 1300 867 266 for more information on our rates

Notes

  1. 'Back to base' warranty means returned to authorised Position Partners workshop
  2. *Up to two hours' travel may be included in some warranty claims
  3. Repair or replacement of components will be at the sole discretion of Position Partners

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